Traditional IT support is reactive — employees hit an issue, raise a ticket, and wait. Proactive service management in Jira Service Management changes the game by detecting device issues before they impact employees, automatically remediating where possible, and guiding employees through resolution when automation isn't available.

In this 30-minute session, we'll show how proactive service management brings digital employee experience capabilities into JSM — from admin setup and sensor configuration to silent saves, consent-based fixes, and guided remediation delivered through Rovo desktop. See how IT teams can reduce ticket volume, cut downtime, and prove ROI with proactive support.